FAQ's

Size Chart

Phone Support

Whether you have comments, questions, concerns or praise, we would love to hear from you! Our customer service team is ready to assist via email at info@peytonbre.com as well as by phone for domestic calls at (817) 476-2456. Please note our service hours are from 8am-3pm CST Monday through Friday excluding holidays. 

Care & Maintenance

Please follow the care instructions on our care labels located inside each garment.

Shipping Policy

Our current turn around time is 1-2 business days (not including weekends and postal holidays). Orders are not processed or shipped on weekends. We cannot guarantee when an order will arrive as once it is in the hands of the US Postal Service we no longer can further expedite the processes used by them (they only guarantee Express mail packages, the remaining time frames are estimates only). Please consider any shipping or transit times offered to you by Peyton Bre or other parties only as an estimate. We encourage you to order in as timely a fashion as possible to avoid delays caused by shipping or product availability.

Returns & Exchanges

Customer satisfaction is very important to us! If for any reason you are dissatisfied with your purchase, please contact us at info@peytonbre.com We will gladly accept the return/exchange of products that defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect products to you will also be accepted for return 30 days from date of purchase. Due to the nature of SALE and/or CLOSEOUT, custom made to order items (specially made-to-order shirts, etc.), these items are not eligible for return.

Out-of-Stock Products

Our current turnaround time is 1-2 business days, excluding weekends and postal holidays. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

Our policy is to inform you via email of any item(s) that may be out of stock. We will wait 24hrs to hear back to see if you would prefer an exchange or refund. If we do not hear back during that time, we will refund the out of stock item and ship the rest, so as not to further delay the arrival time on your order. Likewise, as we do not ship on weekends, we may not allow the complete 24hrs on a Friday (we do our best to have ALL orders shipped out before the day is done!), so you don't have to wait all weekend to have your order processed. 

Privacy Policy

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

To read more on our Privacy Policy, here.

Credit Cards

We accept the following credit cards: Visa, MasterCard, American Express and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Peyton Bre LLC ©2018, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

    Links

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