Whether you have comments, questions, concerns or praise, we would love to hear from you! Our customer service team is ready to assist via email at firstname.lastname@example.org as well as by phone for domestic calls at (817) 476-2456. Please note our service hours are from 8am-3pm CST Monday through Friday excluding holidays. You can also fill out our contact form here, and a member of our team will get back with you within one business day.
Care & Maintenance
Please follow the care instructions on our care labels located inside each garment.
Peyton Bre has created a guidebook to allow for seamless integration of individual marketing techniques while maintaining the integrity and unity within the Peyton Bre brand. You can see the document here
Our current turn around time is 1-2 business days (not including weekends and postal holidays). Orders are not processed or shipped on weekends. We cannot guarantee when an order will arrive as once it is in the hands of the US Postal Service we no longer can further expedite the processes used by them (they only guarantee Express mail packages, the remaining time frames are estimates only). Please consider any shipping or transit times offered to you by Peyton Bre or other parties only as an estimate. We encourage you to order in as timely a fashion as possible to avoid delays caused by shipping or product availability.
Our current turn around time is 1-2 business days, excluding weekends and postal holidays. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping. Our policy is to inform you via email of any item(s) that may be out of stock. We will wait 24hrs to hear back to see if you would prefer an exchange or refund. If we do not hear back during that time, we will refund the out of stock item and ship the rest, so as not to further delay the arrival time on your order. Likewise, as we do not ship on weekends, we may not allow the complete 24hrs on a Friday (we do our best to have ALL orders shipped out before the day is done!), so you don't have to wait all weekend to have your order processed.
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
We accept the following credit cards: Visa, MasterCard, American Express and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.
Returns & Refunds
SATISFACTION GUARANTEED / PRODUCT REFUND
CUSTOMER RETURNS: Peyton Bre offers a one hundred percent (100%) thirty-day money back guarantee for all Customers. If a Customer purchased a product or service and is not satisfied with the product or service, the Customer may request a refund from their Ambassador.
AMBASSADOR RETURNS: If you as an Ambassador are not 100% satisfied with our products, you may return the items for a refund if: (i) neither you nor We have terminated the Agreement; (ii) the products or services were purchased within the previous (30) days; and (iii) the products remain in Resalable Condition**. The refund shall be ninety percent (90%) of the purchase price. Shipping and handling charges incurred will not be refunded. The Company shall deduct from the reimbursement paid to the Ambassador any commissions, bonuses, rebates or other incentives received by the Ambassador which were associated with the merchandise that is returned.
RETURN OF SALES AIDS
Upon cancellation of the Agreement, the Ambassador may return all generic sales aids provided by Peyton Bre purchased after enrollment within one (1) year from the date of cancellation for a refund if he or she is unable to sell or use the merchandise. An Ambassador may only return sales aids personally, purchased from the Company under his or her Ambassador Identification Number, and which are in Resalable Condition**. Any custom orders of printed sales aids (i.e., business cards, brochures, etc.) where on the Ambassador’s contact information is imbedded or hard printed, or has been added by the Ambassador, are not able to be returned in Resalable Condition and are thus nonrefundable. Upon Peyton Bre’s receipt of the products and sales aids, the Ambassador will be reimbursed ninety percent (90%) of the net cost of the original purchase price(s), less shipping and handling charges. If the purchases were made through a credit card, the refund will be credited back to the same credit card account.
**RESALABLE: Products shall be deemed “resalable” if each of the following elements is satisfied: (i) the products remain unopened and unused; (ii) the original product packaging and labelling is unaltered and free from damage; (iii) the products are in a condition such that it is a commercially reasonable practice within the trade to sell the merchandise at full price; and (iv) the product contains current Peyton Bre labelling. Any merchandise that is clearly identified at the time of sale as nonreturnable, discontinued, or as a seasonal item, shall not be resalable.
A. All returns by an Ambassador, must be made as follows:
I. Obtain Return Merchandise Authorization (“RMA”) from the Company;
II. Ship items to the address provided by the Company Customer Service Department when you are given your RMA;
III. Provide a copy of the invoice with the returned products or service. Such invoice must reference the RMA and include the reason for the return; and
IV. Ship back product in the exact same manner as it was delivered, meaning the packaging should be the exact same.
B. All returns must be shipped to the Company pre-paid, as We do not accept shipping collect packages. We recommend shipping returned product by UPS or FedEx with tracking and insurance as risk of loss or damage in shipping of the returned product shall be borne solely by the Ambassador. If returned product is not received at the Company Distribution Center, it is the responsibility of the Ambassador to trace the shipment and no credit will be applied.
C. If a product is received in damaged or defective condition, the Company will cover all shipping charges by providing a shipping label. Proof of the defective product must be submitted via photograph to our customer support staff.
D. The return of $350 or more of products accompanied by a request for a refund within a single calendar year by an Ambassador may constitute grounds for involuntary termination.
A. An Ambassador may immediately terminate his or her business by submitting a written notice or email to the Company Compliance Department. The written notice must include the following:
I. The Ambassador’s intent to resign;
II. Date of resignation;
III. Peyton Bre Identification Number;
IV. Reason for resigning; and
B. An Ambassador may not use resignation or voluntary cancellation as a way to immediately change Sponsor and Placement. Instead, the Ambassador who has voluntarily resigned is not eligible to reapply for a business or have any financial interest in a or any Peyton Bre business for six (6) months from the receipt of the written notice of resignation
C. Following any voluntary cancellation, an Ambassador:I. Shall have no right, title, claim or interest to any commission or bonus from the sales generated by the Ambassador’s former organization or any other payments in association with the Ambassador’s former independent business;II. Effectively waives any and all claims to property rights or any interest in or to the Ambassador’s former downline organization;III. Shall receive commissions and bonuses only for the last full pay period in which he or she was active prior to cancellation, less any amounts withheld during an investigation preceding an involuntary cancellation, and less any other amounts owed to the Company.
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